Privacy policy
This policy explains how personal information is handled in connection with londonsam.org.uk. London SAM Editorial, an independent digital publisher, is responsible for information we collect for the purposes described here. Our editorial address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For privacy questions or requests, email privacy@londonsam.org.uk.
Information you provide
If you email us, we receive your email address, any name you provide, the message and any attachments or other details you choose to send. We use this information to answer enquiries, investigate corrections and handle privacy requests. Please send only the information needed for your enquiry. This version of the site has no registration system, comment form, newsletter sign-up or online payment facility.
Website requests and hosting
When you visit, your browser sends information needed to request pages from the hosting server. This can include your IP address, the page requested, request time, browser details and a referring page where your browser supplies one. Our hosting provider, Hawk Host, may process this information in access, error or security logs to deliver the site and protect its operation. Hosting records and backups depend on the provider’s services and the account configuration.
How and why information is used
We use correspondence to respond to readers, maintain an appropriate record of enquiries and corrections, and resolve complaints. Technical information supports delivery, troubleshooting and security. Where UK data-protection law applies, our legitimate interests in running the publication and responding to enquiries provide the basis for these activities, subject to your rights and interests. We may also process information to meet a legal obligation. If a new activity requires consent, we will request it separately; emailing us does not subscribe you to marketing.
Cookies, analytics and advertising
The pages in this version of the site do not set cookies or use browser storage, and do not load analytics scripts, Google AdSense or embedded third-party media. This statement concerns the site’s pages; hosting or security services can have their own processing. You can inspect and manage stored website data through your browser settings.
If Google AdSense is introduced, Google and other advertising providers may use cookies to select advertisements using information about previous visits to this site and other websites. Google’s advertising cookies may support personalised advertisements from Google and its partners. You can manage Google’s personalised-advertising preferences through Google Ads Settings and find options for participating advertising providers at AboutAds choices. See how Google uses information from partner sites for its handling of this data.
Advertising is not active in this version. Before introducing advertising or optional tracking, we will update this notice to identify the services used and provide consent choices where required, including for visitors in the UK, European Economic Area and Switzerland. Visiting a page does not, by itself, give consent to optional advertising cookies.
Service providers and sharing
Hosting and email providers process information needed to deliver their services. Access to enquiry records should be limited to people who need them to handle the matter. We do not sell enquiry details or publish private correspondence as a matter of routine. Information may be disclosed where required by law or where necessary to address a security incident or a legal claim. External websites linked from our pages handle information under their own notices.
Retention, security and processing locations
We retain correspondence for as long as needed to deal with the enquiry, keep a necessary record of its resolution and meet relevant legal requirements. The period depends on the nature of the matter; it is not a single fixed period for all messages. Hosting logs and service-provider backups follow the relevant provider settings. You may contact us for information about a specific record.
We aim to limit the information collected and restrict access appropriately. No transmission or storage method is completely secure. Hosting and email services may process information outside the UK. Where international-transfer rules apply, the necessary safeguards must be in place for the service and destination concerned. Contact us for details about processing relevant to your enquiry.
Your rights and complaints
Where applicable, you may request access to your personal information or correction of inaccurate information. Depending on the circumstances, you may also request erasure, restriction, portability or object to processing. You may withdraw consent for processing based on consent. These rights are subject to the conditions and exemptions in the applicable law.
Send requests or privacy complaints to privacy@londonsam.org.uk and include enough detail to identify the interaction. We may need proportionate verification before disclosing records. We will respond within the applicable legal time limits and explain any relevant limitation. You may also complain to the Information Commissioner’s Office. Further information about rights is available from the ICO.
Changes to this policy
We will revise this notice when the site’s features or information-handling arrangements change. The date above identifies this version. For general enquiries, email hello@londonsam.org.uk; for privacy matters, use privacy@londonsam.org.uk.