Privacy Notice

Last updated: 25 July 2026.

1. Who this notice covers

This notice explains how London Sam’s Ice Cream handles personal information associated with this website, email enquiries and service discussions. The contact address for privacy questions is hello@londonsam.org.uk.

2. Information you may provide

You may provide information when you email us, request catering or wholesale details, discuss an event, or ask about products. This can include your name, email address, telephone number, organisation, event details, dietary requirements and the contents of your message.

3. Information generated by your visit

The website does not intentionally set analytics or advertising cookies in its supplied form. Standard hosting infrastructure may create technical logs such as IP address, browser type, requested page, time of request and security events. The hosting provider’s own terms and retention settings may apply.

4. Why information is used

• To answer enquiries and provide requested information.
• To prepare quotations and discuss catering, celebration or wholesale services.
• To manage an agreed service or transaction.
• To protect the website, prevent misuse and maintain technical security.
• To comply with legal obligations and establish or defend legal claims.

5. Lawful bases

Depending on the context, information may be processed because it is necessary to take steps at your request before a contract, to perform a contract, to meet a legal obligation, or for legitimate interests such as responding to enquiries and securing the service. Consent is used where the law requires it.

6. Special-category information

Dietary or allergy details may reveal health-related information. Provide only what is necessary for the enquiry. Where such information is processed, it will be handled for the specific service discussion and according to the applicable legal basis and safeguards.

7. Sharing information

Information may be shared with service providers that support hosting, email, professional advice, payment or fulfilment, where relevant and subject to appropriate arrangements. Information may also be disclosed where required by law. Personal information is not sold.

8. International transfers

If a service provider processes information outside the United Kingdom, an appropriate transfer mechanism and safeguards should be used where required by data-protection law.

9. Retention

Enquiry and transaction records are kept only for as long as reasonably needed for the purpose, legal obligations, accounting, dispute management and security. Retention periods may differ according to the type of record.

10. Your rights

Subject to legal conditions, you may have rights to access, correct, erase or restrict personal information, object to certain processing, receive portable information and withdraw consent. You may also complain to the UK Information Commissioner’s Office.

11. Children

The website is intended for a general audience and does not knowingly collect information directly from children. A parent or guardian should make enquiries on behalf of a child.

12. Changes

This notice may be updated when services, providers or legal requirements change. The date at the top indicates the latest revision.